Use Africnam without internet
Any basic phone works. Follow these steps before dialing your operator's USSD code.
The exact short code is issued by your mobile operator (MTN, Orange, Airtel, Moov, Vodacom, Safaricom…). It will be sent by SMS after enrolment.
- 1. Enrol your phone number
Your employer or cooperative adds your mobile number to the Africnam roster. You receive a welcome SMS with your operator's USSD short code.
- 2. Dial the short code
Pick up any phone (no smartphone needed). Dial the short code, press Call. The Africnam menu appears in 1–2 seconds.
- 3. Choose an action
1 — Check wallet balance (USD). 2 — Generate a 6-digit clinic token (valid 10 min). 3 — Talk to Dr. Ada, triage nurse.
- 4. At the clinic
Give the 6-digit token to the receptionist. The clinic scans it, the visit is charged against the 90% escrow pool. No cash changes hands.
- 5. Privacy & caps
Only the anonymous token leaves your phone — never your name or diagnosis. Annual caps ($50 micro / $150 corporate) are enforced automatically.
Frequently asked & common errors
Your MSISDN is not in the Africnam roster yet. Contact your employer's HR or your cooperative admin so they add your number in the Corporate portal → Employees → Add. Enrolment takes < 60 s and you receive an SMS confirmation with your operator's short code.
Dial: *384*1234# > ERR 01 — Number not enrolled > Please contact your employer. Action: HR adds +221 77 123 45 67 → SMS: “Welcome to Africnam. Dial *384*1234#”. Redial → menu appears.
The 90% escrow pool attached to your plan is empty or your annual cap ($50 micro / $150 corporate) is reached. Check option 1 (balance) first. If the pool is empty, your employer must top-up via Mobile Money on the Corporate portal. If the cap is reached, unused credits will roll over next cycle.
Dial: *384*1234# > 1 (Balance) > Wallet: $0.00 / Cap used: $50 of $50 > ERR 02 — Insufficient balance Action: Employer funds pool → retry option 2 to generate token.
Africnam uses the E.164 international format: + country code + national number, no spaces or leading 0. Examples: Senegal +221771234567, Côte d'Ivoire +2250701234567, DRC +243812345678, Kenya +254712345678. Never enter 00, dashes or parentheses at enrolment.
❌ 0771234567 (missing country code) ❌ 00221771234567 (00 prefix not accepted) ❌ +221 77-123-45-67 (spaces/dashes) ✅ +221771234567
USSD sessions are free on all partner networks in the 26 target countries. No airtime is debited, even if the session times out.
The session times out after 90 s. Redial the short code — no charge is committed until a clinic scans the token. Tokens already generated remain valid 10 minutes.
Yes. The menu detects your SIM operator's default language; you can also switch by pressing 0 at the main menu, then 1 (EN) or 2 (FR).
End-to-end flow from dial to clinic payment, entirely offline.
Dial: *384*1234# > Welcome to Africnam Health > 1. Balance 2. Clinic token 3. Dr. Ada Input: 2 > Select clinic type: 1. GP 2. Pharmacy 3. Lab Input: 1 > Token: 487 302 (valid 10 min) > Cap remaining: $47 of $50 At clinic → give 487 302 → receptionist scans → OK, $3 debited from escrow.